Div9ne Ray is a trading name of Elevate Gateway Ltd, registered in England and Wales.
1. Introduction
Welcome to Div9ne Ray.
These Terms & Conditions govern your use of the Div9ne Ray website, services, retreats, workshops, events, digital content, spiritual teachings, healing sessions, and offerings provided by Div9ne Ray, a trading name of Elevate Gateway Ltd (“we”, “our”, “us”).
By accessing this website or participating in any of our services, you agree to comply with and be legally bound by these Terms & Conditions. If you do not agree with these Terms, please refrain from using this website and our services.
Nothing within these Terms & Conditions affects your statutory rights under the laws of England and Wales, including rights under the Consumer Rights Act 2015.
2. Our Offerings
Div9ne Ray provides spiritual, wellbeing, educational, and community-based experiences, including but not limited to:
All offerings are intended to support personal wellbeing, self-awareness, conscious living, emotional balance, spiritual exploration, inner transformation, healing, connection, and community.
3. Eligibility & Participation
Our services are intended for individuals aged 18 years and over unless otherwise agreed in writing or attended with a parent or legal guardian.
By participating in our services, you confirm that participation is voluntary and undertaken at your own discretion and responsibility.
4. Bookings & Payments
How to Book
To make a booking, purchase a service, reserve a retreat space, or register for an event, participants should follow the booking instructions provided on the website and submit payment through our secure payment platform.
Once a booking request has been submitted, a confirmation email or written confirmation will be issued where the booking has been accepted.
Please ensure all contact information provided is accurate, including email address and telephone number, as we may need to contact you regarding your booking, operational matters, event updates, or enquiries.
Payments
Payments may be made through approved secure payment providers, including debit card, credit card, Stripe, PayPal, bank transfer, or other authorised payment methods made available through the website.
For security reasons, we do not accept debit or credit card details by email.
All bookings remain subject to availability.
Div9ne Ray and Elevate Gateway Ltd reserve the right to amend pricing, schedules, facilitators, venues, accommodation arrangements, event details, or programme content where reasonably necessary.
A booking shall only be deemed accepted once written confirmation has been issued.
We reserve the right to refuse or cancel bookings prior to confirmation where reasonably necessary.
5. Booking Changes & Transfers
Requests to amend, transfer, reschedule, or modify bookings must be submitted in writing and remain subject to availability and approval at the sole discretion of Div9ne Ray and Elevate Gateway Ltd.
Due to operational planning, venue commitments, advance costs, facilitator scheduling, accommodation arrangements, and limited-capacity events, changes to bookings cannot be guaranteed.
We reserve the right to apply administration fees, revised pricing, transfer limitations, or additional charges where reasonably necessary.
Div9ne Ray further reserves the right to make reasonable amendments to:
where necessary due to operational requirements, illness, supplier issues, safety considerations, availability, or circumstances beyond reasonable control.
Where significant changes occur, reasonable efforts will be made to notify participants as soon as reasonably practicable.
6. Cancellation & Refund Policy
Due to the nature of retreats, workshops, healing sessions, events, venue reservations, operational planning, and limited-capacity offerings, bookings are generally non-refundable except where required under applicable consumer protection laws.
Refunds will generally not be provided for:
Participants are encouraged to ensure they are able to attend prior to booking and may wish to obtain appropriate insurance where applicable.
At the discretion of Div9ne Ray, transfers, account credits, or rescheduling options may occasionally be offered in exceptional circumstances, however this is not guaranteed.
Div9ne Ray and Elevate Gateway Ltd reserve the right to cancel, postpone, amend, or reschedule events, retreats, workshops, facilitators, venues, or experiences where reasonably necessary due to:
Where Div9ne Ray directly cancels an event or retreat and alternative arrangements cannot reasonably be provided, we reserve the right to issue account credit, transfer options, partial refunds, or alternative solutions subject to any non-recoverable third-party costs already incurred.
7. Force Majeure
Div9ne Ray and Elevate Gateway Ltd shall not be held liable for delays, amendments, cancellations, disruptions, or failure to perform obligations arising from circumstances beyond reasonable control, including but not limited to:
Where reasonably practicable, alternative arrangements, transfers, credits, or rescheduling options may be offered at our discretion.
8. Spiritual & Wellness Disclaimer
Div9ne Ray provides spiritual, educational, and wellbeing-based services intended to support relaxation, self-awareness, emotional wellbeing, spiritual exploration, personal growth, healing, and conscious living.
Our offerings, including but not limited to energy healing, Reiki, meditation, intuitive guidance, breathwork, somatic practices, transmissions, teachings, mentoring, workshops, retreats, and spiritual guidance, are complementary wellbeing practices only.
These services:
Participants should seek guidance from an appropriately qualified healthcare professional regarding physical or mental health concerns.
No guarantees, warranties, or promises are made regarding:
Individual experiences and interpretations may vary.
9. No Medical, Therapeutic or Professional Relationship
Participation in any Div9ne Ray offering, including but not limited to energy healing, Reiki, breathwork, meditation, intuitive guidance, spiritual teachings, transmissions, mentoring, retreats, workshops, somatic practices, or wellbeing experiences, does not establish:
All services, teachings, guidance, and content provided through Div9ne Ray are offered solely for spiritual, educational, self-development, wellbeing, relaxation, and personal growth purposes.
Participants acknowledge that any decisions, actions, interpretations, or lifestyle changes made following participation in Div9ne Ray offerings remain entirely their own responsibility.
Nothing provided through Div9ne Ray should be interpreted as medical, psychological, psychiatric, legal, financial, or professional advice.
10. Health & Participation Requirements
Participants are responsible for ensuring that they are physically, emotionally, mentally, and medically fit to participate in any Div9ne Ray retreat, workshop, session, event, breathwork practice, meditation, movement activity, somatic experience, healing session, or wellbeing offering.
Participants agree to inform organisers in advance of any relevant:
Participation should only take place where the participant feels capable of engaging safely and responsibly within their own personal limits.
Participants acknowledge that certain practices may involve emotional release, energetic responses, nervous system activation, physical movement, deep relaxation, introspection, or psychological discomfort.
Participants remain responsible for:
Div9ne Ray and Elevate Gateway Ltd reserve the right to refuse, suspend, or terminate participation where it is reasonably believed participation may present a risk to the participant or others.
In emergency situations, participants consent to Div9ne Ray seeking appropriate medical assistance where reasonably necessary. Any associated medical, healthcare, transport, or emergency-related costs remain the responsibility of the participant.
11. Spiritual Teachings, Intuitive Guidance & Transmissions
Spiritual teachings, intuitive guidance, transmissions, energetic interpretations, channelling content, and reflective practices are provided for educational, inspirational, spiritual exploration, and personal development purposes only.
Spiritual experiences are subjective and personal in nature.
Div9ne Ray does not guarantee the accuracy, interpretation, outcome, or applicability of spiritual guidance, intuitive information, energetic readings, or teachings.
Participants remain fully responsible for their own decisions, interpretations, beliefs, actions, and life choices following participation in any offering or use of any content.
12. Personal Responsibility
By participating in any Div9ne Ray event, retreat, workshop, session, or activity, you acknowledge that participation is voluntary and undertaken at your own discretion and responsibility.
Participants are responsible for:
In emergency situations, participants consent to Div9ne Ray seeking appropriate medical assistance where reasonably necessary.
Any associated healthcare, transport, or emergency-related costs remain the responsibility of the participant.
13. Guest Behaviour & Community Standards
Div9ne Ray is committed to cultivating respectful, conscious, supportive, and inclusive environments.
Participants agree to behave respectfully toward facilitators, organisers, staff, collaborators, venues, and fellow participants.
We do not tolerate behaviour considered:
Participants are expected to:
Div9ne Ray and Elevate Gateway Ltd reserve the right to refuse entry, remove participants, or terminate participation without refund where behaviour is considered unsafe, disruptive, harmful, or inconsistent with community wellbeing.
Participants may be held financially responsible for damage caused to venues, accommodation, equipment, or property.
14. Photography, Recording & Media
Photography, audio recording, or video recording may take place during events, retreats, workshops, or gatherings for promotional and marketing purposes.
By attending events, participants acknowledge and consent to the possible use of their image, voice, or likeness in promotional materials unless written notice is provided in advance requesting otherwise.
Participants may not record sessions, teachings, or experiences without prior written permission.
15. External Links & Third-Party Services
This website may contain links to third-party websites, facilitators, venues, booking systems, practitioners, social media platforms, or external services.
Div9ne Ray and Elevate Gateway Ltd are not responsible for the content, availability, actions, policies, practices, services, or accuracy of third-party providers or external platforms.
Use of third-party services or external links is undertaken at your own discretion and risk.
16. General Disclaimer
Information, teachings, guidance, content, collaborations, facilitators, guest practitioners, retreat venues, workshops, and external materials shared through Div9ne Ray are provided for general educational, spiritual, wellbeing, and informational purposes only.
Views expressed by guest facilitators, collaborators, contributors, or linked third parties do not necessarily represent the views of Div9ne Ray or Elevate Gateway Ltd.
While reasonable efforts are made to provide supportive and accurate information, we make no guarantees regarding completeness, suitability, reliability, or outcomes associated with any content, teachings, services, or experiences.
17. Website Use
This website and all associated content are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
We do not guarantee that the website will always be:
Users agree not to misuse the website or knowingly introduce malicious software or harmful material.
We reserve the right to suspend, amend, or withdraw website access or services at any time where reasonably necessary.
18. Limitation of Liability
To the fullest extent permitted by law, Div9ne Ray and Elevate Gateway Ltd shall not be liable for any direct, indirect, incidental, consequential, special, emotional, spiritual, economic, or reputational loss arising out of or in connection with:
Participants acknowledge that participation in wellness, spiritual, movement, healing, breathwork, retreat, meditation, and related practices is voluntary and undertaken at their own discretion and responsibility.
Nothing within these Terms excludes liability which cannot lawfully be excluded under the laws of England and Wales, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
19. Intellectual Property
All branding, logos, text, teachings, meditations, recordings, workshops, course materials, imagery, graphics, designs, digital content, and creative concepts shared through Div9ne Ray remain the intellectual property of Elevate Gateway Ltd unless otherwise stated.
Content may not be copied, reproduced, distributed, republished, recorded, modified, or commercially used without prior written consent.
20. Privacy & Data Protection
Any personal information collected through this website, bookings, mailing lists, contact forms, event registrations, or communications shall be processed in accordance with applicable UK data protection laws, including:
Please refer to our Privacy Policy for further information regarding how personal data is collected, processed, stored, and protected.
21. Severability
If any provision within these Terms & Conditions is found to be unlawful, invalid, or unenforceable, that provision shall be deemed severable and shall not affect the validity or enforceability of the remaining provisions.
22. Waiver
Failure by Div9ne Ray or Elevate Gateway Ltd to enforce any right, provision, or remedy under these Terms shall not constitute a waiver of such rights or remedies.
23. Changes to These Terms
Div9ne Ray reserves the right to amend or update these Terms & Conditions at any time without prior notice.
Continued use of the website or participation in our offerings constitutes acceptance of any updated Terms.
24. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
25. Contact Information
Div9ne Ray is a trading name of Elevate Gateway Ltd
For enquiries, please contact us through the official contact form or business contact details provided on the website.
